Troubleshooting

We are sorry you are having problems. We have learned from the years of operating our sniping service and answering our users' questions, there are frequently simple solutions to the problems you may run into. Just click on the category to get help with the issue you are having. If you don't find an answer to the problem you are having, please contact us.

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Problems using HomeLink

I don't really understand why I need HomeLink.

Well, maybe you don't need it. If you don't want to snipe Shopgoodwill.com or a few other auction sites, there is no need for you to worry about it. HomeLink is not needed for sniping eBay. If you want to use EZsniper to snipe, you will need to use HomeLink to allow us to snipe for you from your computer.

I don't really know how to get started using HomeLink.

Just follow these steps to install HomeLink on your computer:

  1. Download and install HomeLink

  2. You will be prompted to enter your EZsniper login in the Options window. Enter it, and click "Login to EZsniper" button. If you are not already logged into EZsniper, this will log you into your account and verify HomeLink has your correct login. If it is not correct, you will get an error message.

  3. The auction sites for which you have bidding accounts on EZsniper will be listed on the dropdown below your EZsniper login. Be sure the login for that auction site is there. If not, add it manually.

  4. If you don't see the auction site you want to snipe, log into EZsniper, then go to MY ACCOUNT>MANAGE LOGINS and add it.

You're done! You can start adding bids to your EZsniper account for sniping on sites which require HomeLink.

I am getting an error message when I try to enter a bid.

Be sure we have your correct bidding account login on EZsniper. Log into EZsniper, go to MY ACCOUNT>MANAGE LOGINS and either add or update your login. Also, RIGHT click on the HomeLink icon down on your tooltray and select OPTIONS. Your EZsniper login should appear at the top, and your auction site login should appear below it. If either logins are not there, add them.

I am able to enter my bids, but EZsniper doesn't seem to submit them.

HomeLink may not have your correct EZsniper login. Find the HomeLink icon in the tooltray at the bottom of your computer screen, down in the lower right corner by the clock. It is a sniper's crosshairs. If you double click the icon, it should open a tab on your browser and log you into your EZsniper account. Or, RIGHT click on the icon and select OPTIONS. Your EZsniper login should appear in the top two fields. If it doesn't appear there, add it. Click the "Login to EZsniper" button. If HomeLink is unable to log into EZsniper you will get an error message, and the login you have on




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