Trouble Shooting

We are sorry you are having problems. We have learned from the years of operating our sniping service and answering our users' questions, there are frequently simple solutions to the problems you may run into when you snipe eBay. Just click on the category to get help with the issue you are having. If you don't find an answer to the problem you are having, please contact us.


Bidding Problems

My bid is not showing up, and I don't know if I have entered a bid.

Usually this happens when the user doesn't click the 'SNIPE!' button in the lower right corner of the 'add interface'. After you have entered the auction number and your bid, be sure to click it. Your bid will appear right below the interface. Verify your bid is correct.

I have entered a bid, but I can't find the bid listing on My Auctions or My Archive page.

To help you find the listing, you may sort your bid listings by any of the data in the columns on your list. Just click the column header to sort by that data. The column headers are Id, Description, Seller, Bids, etc. Click the column header again to reverse the order. For example, to display your bids according to the time remaining in the auction, click the 'Ends' column header. Click it again to reverse the order. You may do this on any of the columns. The last sort you choose becomes the default.

I have many listings on My Auctions or My Archive page. How can I find the ones I want?

There is a 'Show' dropdown at the top of your list of auctions. Make sure 'Normal' is selected in that field, or select the status of the bid you are looking for. What you have selected in this field when you logout becomes your default. You may also have more than one page of listings. Be sure look beyond the first page. You may want to send some of your completed auctions to the archive. You may also sort your auctions so the ones ending soon are at the top of your list. Just click the 'EndTime' column header to sort by that column. Click it again to reverse the order. You may do this on any of the columns.

Why am I getting an INVALID AUCTION response when I enter my bid?

If you enter an auction number, and include the '#' sign, you will get this error. Also, if you are entering a bid on eBay's Mature Auctions site, you would get this response. This site requires an additional login that causes problems for our sniping software. We apologize for the inconvenience.

My bid is not correct on My Auctions page.

You have probably just entered a character our script is not recognizing. Do not enter any other characters other the numbers of your bid and a single decimal. Do not enter USD's or $'s, or any other currency-related characters. Do not enter a comma anywhere in the number, even if bidding in Euros. They will result in errors in your eBay bidding. Enter only numbers and a single decimal in the appropriate place. Confirm your bid is correct in the listing that appears immediately after you click the 'SNIPE!' button.

I have already bid on eBay. Will I be bidding against myself if I use your sniping service?

As long as you use the same username and password with EZ sniper as you use to bid manually on eBay, you will not be bidding against yourself. You may see a bid arrive late in the auction from our sniper software, but it will not advance your bid.

My bid was higher than the winning bid, but I didn't win.

This is the #1, most-asked question from our users. You probably did not bid enough above the previous high bid to exceed the bid increment. eBay has what they call "minimum bid increments". Your bid was less than the required amount above the high bid, so our eBay auction sniper returned a 'Bid Too Low' response after it submitted your bid. And, because it was too low when it arrived at eBay, your bid does may not appear in the eBay bidding history. We get this reaction frequently, so we address it in the FAQ's and the TUTORIAL.

My bid doesn't show on the eBay bidding history

There are a few reasons this may happen. The first thing to check is the 'Status' response you got for the auction on your list of bids. Most frequently, your bid was too low when it arrived at eBay, and therefore, was not accepted. You would have gotten a 'BID TOO LOW' response on this auction. If the bid is not accepted by eBay, it will not be displayed. Only bids that advance the bidding are displayed on the auctions bidding history.

There are several reasons your bid may not appear in the eBay bidding history. Let the bid status response you received on the auction be your guide. Get more information on the response you received on the TUTORIAL page, or on the FAQ's.

I am trying to enter a bid of $15,000 or �15,000 or greater, and I am getting a warning that I must be a 'verified' bidder to enter this bid. What is this?

To bid in this range, you must be a 'verified' bidder. There are a few simple steps eBay asks you to take to become a verified bidder. You may get more information here.

I see several bids from me on the eBay bidding history.

What you are seeing is the sniping software doing its job. Part of our auction sniper's function is to repeatedly submit your bid to assure it arrives at eBay in time. Sometimes multiple bids show up on the eBay bidding history, but your bid is not advanced. There is no consequence to this happening, other than your bid is more certainly going to get to the auction in time.

What if two users are sniping the same auction?

Our sniping script is designed to be fair to all of our users. All bids are kept confidential. No one is ever notified there are other snipers bidding on the same auction. And, all bids for the same auction are submitted at the same time. If any of the max bids are the same, eBay would determine the winner. Other than that, the high bidder would win the auction.

My maximum bid was submitted when I could have won the item for less.

Most types of eBay auctions use the proxy system to advance your bid only the amount necessary to make you the high bidder, up to your maximum. Auctions that offer multiple items, Dutch auctions, do not use the proxy system. When you bid on these auctions, your maximum bid is accepted with no incremental advances. Get more information on Dutch auctions on eBay's help pages.


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