Troubleshooting

We are sorry you are having problems. We have learned from the years of operating our sniping service and answering our users' questions, there are frequently simple solutions to the problems you may run into. Just click on the category to get help with the issue you are having. If you don't find an answer to the problem you are having, please contact us.

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Trouble Getting Emails

I am not receiving any emails from EZ sniper.

If you are not receiving any emails from us, your computer system may be blocking them. If you have a spam blocker enabled on your computer, be sure it allows messages from EZ sniper through. You will have to look in your computer's Internet or security settings to make this adjustment.

We may not have your current email address. You can check it by clicking the CHANGE EMAIL link on the MY ACCOUNT menu. You can change it there too.

Email Settings

If you are not receiving any emails from us, your computer system may be blocking them. If you have a spam blocker enabled on your computer, be sure it allows messages from us through.

Email Verification assures you that our emails will get through and that we have your current email address. Take the time to do this so you will receive our bidding alerts and news emails if you have this option selected. Just follow the instructions on the yellow verification banner. If the banner is not at the top of the page after you have logged in, you are already verified. If you have a problem verifying your email address, it is usually because a spam blocker is stopping it, or we have the wrong address for you.

Email Verification Banner

You can check it on the CHANGE EMAIL form that is available by clicking the link in the upper right corner of the site. You can change it there too. Changing your email address requires you to log into your account.

I am not getting any email alerts telling me I have been out bid.

If you have a spam blocker enabled on your computer it may be blocking the messages. Look in your trash. AOL users have a particularly difficult time allowing mechanically generated messages through, but your browser should have a security setting you can adjust. Also, we get many autoresponses to our email alerts asking us to click on a link to verify we are not spamming. We get a lot of mail into our support center. For security purposes, we do not click on ANY links. Be sure your software allows messages from our automated system to get through.




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