General Billing, Cancellation and Refund Policy
The trial period is described elsewhere on the site and will continue until it expires. Any service you purchase will begin at the end of your trial period. You will not lose any free service from the trial period by purchasing service during the trial period.
There are two service options available to the user; subscriptions and pre-paid snipes. The initial billing is processed immediately when using a credit card or Paypal when the Paypal account is funded by a credit card. Echecks and Paypal payments where the account is funded by a bank account take a few days to clear. Service begins when the payment clears and continues until the end of the service. Subscriptions utilize months which last 31 days. Subscriptions rebill overnight following the last day of service. Pre-paid snipe lots rebill when the available snipes on the account drop to zero. The account must have a snipe on account for each pending bid. For example, if the account has 5 pending bids, and 5 snipes remaining on the account, the account will be replenished with a new lot of snipes. Pre-paid snipes are only deducted from the account when the auction is won. The user will not be permitted to enter bids when the account has expired, or if the number of available snipes is equal to the
number of pending bids. Bids entered during the subscription period will be delivered even if the auction ends after the subscription ends.
You may conveniently control the rebilling of your account on your 'My Account'
page using the END REBILLING
and RESUME SERVICE
buttons. Using these buttons protects you against price increases as long as you maintain your EZSniper account with a viable billing agreement. It also provides for a grace period of a week after a failed attempt by our system to rebill the account to give the user time to correct expired billing information.
There is no need to cancel the Free Trial. It will just end when the trial period expires, and you will not be billed. During the Free Trial, we have not asked for or received any billing information. We will ask for this information when you choose to purchase service. No action is required to cancel the Free Trial.
You may end the rebilling on your account by clicking the END REBILLING
button on your 'My Account'
page. This protects your account from future price increases. To restart your service, just click the RESUME SERVICE
button which appears on your 'My Account'
page. This gives the user complete control over the rebilling of his account. The rebilling on your account may also be ended by contacting us using the 'Contact Us'
form on the 'SUPPORT'
menu. You must allow at least 24 hours for us to manually cancel the rebilling on your account. When the rebilling on your account is paused or canceled, your service will terminate at the end of your current service cycle.
Our goal is to be fair and accommodating with our users knowing that doing business online can sometimes be trying. We provide a Free Trial to be sure our service is to the user's liking before any purchase of service. We also give bonus service for referrals, and payments for new users through our Affiliate program. With this in mind, we will offer refunds for billing irregularities such as duplicate charges or erroneous purchases. We will offer a refund if a user's account has been rebilled and the account has not been used. In this case, refunds are available for the current billing cycle only, and only when we are contacted within 60 days of the transaction. We will offer pro-rated refunds to users effected by service problems originating with our system. We will offer service credit for problems originating at points out of our control, i.e. the auction site, Internet, etc. Issues with a user's individual sniper account such as login problems
or auction site account problems will not warrant a refund. It is the user's responsibility to maintain both his sniper and auction site accounts.